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Answers You Should Know While Using Courier Services

  1. What happens if the weight of the parcel is above the stated weight?
  2. What happens if the weight is less?
  3. What is volumetric weight?
  4. What weight do you consider?
  5. When will I be charged volumetric weight for the courier?
  6. What happens if I don’t know the exact weight and dimensions of my courier?
  7. What is the maximum weight of one item in courier mode?
  8. What do I do if the collection doesn’t take place?
  9. Do you only collect boxes?
  10. Which countries does your courier service cover?
  11. Can I track my courier which I have sent via United Xperts Courier?
  12. Will I have to pay customs charges when I send a courier package?
  13. What is customs invoice?
  14. Will customs open my courier consignment?
  15. How much would it cost me to send a courier abroad?
  16. Why your price doesn’t include customs duty?
  17. What happens if I don’t include customs invoice with my shipment?
  18. What can I do if there is a change of plan after you have collected?
  19. Can I track more than one tracking number in a single e-mail?
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NEWS & EVENTS
New Web Site
2014-08-01
New Website has been Launched.
ONLINE BOOKING
 
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Developed by UNASJEE    
We will ask you to pay for the difference. We will not dispatch your courier until the payment is cleared our highly motivated workforce is totally committed in providing efficient and reliable services backed with quality & professionalism.
We will issue a refund..
Length X width X height /5000= Kg
Actual weight and volumetric weight may differ. Charges will be made for the heavier of these weights.
Sometimes, large items with a light overall weight can be charged according to the space they take up on the vehicle. In these cases, Volumetric Weight is used to calculate the shipment cost for the courier service.
All the parcels are measured electronically in the respective ware house. You can do the booking with the approximate weight. Once we know the exact weight we can charge you on your account.
The maximum weight of any one parcel cannot exceed 30kgs for the courier mode, if the parcel weighs more please split it to more parcels not exceeding 30kgs each or if you need help call us.
Occasionally we may have difficulties assigning a courier for your collection on the specified day - this may be due to adverse traffic conditions or a high volume of collections. In these instances, please contact our customer service, who will rebook the collection for you.
We can collect boxes, suitcases, letters, jiffy bags and any other items which are properly packed and easy to carry.
United Xperts Courier delivers to 238 countries abroad and has tied up with leading courier companies in their respective countries to ensure safe and quick delivery of your courier consignments.
Yes you can check directly on the United Xperts Courier website or you may track on carrier’s website through our tracking section (switchover no)
This depends on the destination and items you send through our courier service. If the items incur customs duty, customs or our clearing agent will contact you directly. If you have any doubts about restricted items please contact us.
When sending Non-Documents abroad, it is mandatory that you complete Customs Invoice. If you have a printer you can print it or arrange for it. You need to stick the customs invoice, copy of NTN and copy of CNIC outside the consignment and other copy with you for future reference.
Yes, so you are not allowed to lock the suitcase, please be aware that you are not traveling with your luggage so customs or airport security has every right to open the suitcase if they want to do it.
We have a very competitive pricing structure. Please fill the Inquiry Form section to find the quote.
As our door-to-door service, doesn't include the cost of paying taxes to Customs. It's very difficult to know what the Duty payment will be as we ship to 238 countries, each with different Duty regulations.
if you are sending international shipments you need to remember that if you don't take the time to include the proper invoices then your shipment could be held in customs or the person you are sending to may be charged too much Duty and Tax.
This is not a problem. Just let us know what changes have occurred and we can contact the driver to re-route him.
Yes. You can track up to 25 TCS tracking numbers in a single e-mail.